Welcome to Tribal Habit's home for real-time information and updates on our applications. Here you'll find live and historical data on system performance and metrics. If there are any service interruptions, a note will be posted here.
Front End User Servers
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Operational
90 days ago
100.0
% uptime
Today
Back End Database Servers
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Operational
90 days ago
100.0
% uptime
Today
Image and File Storage
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Operational
90 days ago
100.0
% uptime
Today
Video Storage and Distribution
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Operational
90 days ago
100.0
% uptime
Today
Stock image library
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Operational
90 days ago
100.0
% uptime
Today
Email Notifications
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Operational
90 days ago
100.0
% uptime
Today
Admin Chat and Knowledge Base
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Operational
90 days ago
100.0
% uptime
Today
Customer Payment Portal
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Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
We have reversed almost all the incorrect enrolments for impacted organisations but will do a recheck tomorrow to ensure none were missed. Approximately a dozen organisations had 2-5 modules impacted, so the issue was relatively contained. Nevertheless, we apologise for the confusion to learners caused by this and will be compensating for any unnecessary logins by users for subscriptions. We will conduct a review of how this specific error on Monday to expand our test coverage to ensure it does not occur again. Thank you again for your understanding.
Mar 29, 21:23 AEST
Identified -
We have identified the issue - an error in code has meant that automated rules which included our Roles feature in the rule have been triggered for users without that Role. This means that for most organisations, there is no impact here (since it requires the use of Roles, assigning those Roles to rules and activating those rules for automated enrolments). For the few impacted organisations, we are currently reversing these enrolments.
Mar 29, 15:14 AEST
Investigating -
We have had a bad deployment today which appears to have triggered some automated enrolments rules to run and create enrolments for learners who should not have received those enrolments. We are investigating now.
Mar 29, 14:44 AEST