The outage appears to be resolved and all chat and knowledge base functions should be working correctly. Once again, we apologise for the outage.
Posted Jul 21, 2021 - 16:05 AEST
Identified
We have identified that our third-party provider for our Admin In-App Chat and our Knowledge Base is experiencing issues. As a result, both In-App Chat and our Knowledge Base are temporarily not available. We are seeking updates from our provider and apologise for the inconvenience.